FAQ Page

For any queries that have not been answered below, please refer to our staff by sending your inquiries to our contact us page on this site.

Log into your SC using below Link and follow steps



STEP 1:



https://ug.ezeemoney.biz/SC/NoTACLogin.aspx



STEP 2:



USER ID: SC code



Password: abc123 (Please note this is default and therefore can be changed)



STEP 3:



Select Terminal maintenance and then click the terminal ID



STEP 4:



Select “Not required” from the drop down



STEP 5:



Wait a while and click the save button.



STEP 6:



A confirmation message will appear
This is not a terminal error and this usually appears when changes are being made on the platform
Power off the terminal, remove the simcard and re-insert it properly. This usually happens when the simcard is loose or faulty
This occurs when the paper roll is inserted wrongly. Open the printer cover and turn the paper roll
This is due to a hardware malfunction and needs to be replaced. Please contact your sub agent or bring the terminal to EzeeMoney’s Head Office
This error occurs when the memory card has been removed from the terminal.



This can also occur in case of an abrupt power surge or failure. Unplug the cable, take out the SD card, put it back in and power up again.



This is usually an internet related error. If this occurs, check your balance to confirm whether a debit was done and then print last transaction using function F10.
F6 > L4 > input transaction ID



If the status shown is “pending,” please contact your sub agent or our customer support team on 0750552720
F6 > L4 > input transaction ID



If the status shown is “pending,” please contact your sub agent or our customer support team on 0750552720
F6 > L4 > input transaction ID



If the status shown is “pending,” please contact your sub agent or our customer support team on 0750552720
Send an SMS STOP# (lost card no) to 0700771111, 0759771144 or 0790771106, then register a new card using the same name and number as previously used.



This will automatically transfer the old card balance to the new card
F9 > L4 > Enter Amount > Enter
All commissions (except Airtel Money) are paid to the commission wallet at the end of every day. Airtel Money commission is paid the following month between the 13th and 16th



To cash out commission;



F9 > Enter > L3



The equivalent float will be credited to your SC balance. To cash out to bank, see “sc balance cash out” above



F9 > L3 > Enter Amount > Enter



All card transaction are credited to the MC account and not the SC account
F9 > L2 > Enter Amount > Enter



NOTE: Cash outs are processed the next business day




  • Confirm the deposit has been done to the correct account and not one of our other accounts




  • Send ONLY ONE top up request with the exact amount deposited and correct date format




  • If all the above have been done correctly, the top up will be processed. EzeeMoney should only be contacted after two hours in case a top up hasn’t been done (allow time for the bank statement to update).




TBANK (space) TA (space) SC code (space) Amount (space) reference (space) MMDD



E.g: TCentenary TA 12345678 305678 0730
Go to F9 > L1 > Select Bank > Amount > Reference (reference put on the bank slip) > MMDD